General Questions

Our software works with all cars that have OBD-II. In other words, they are OBD-II compliant.

Unfortunately, not all cars use standard OBD protocols for engine diagnostics. If you have a car that is rather old, or from a country that doesn't required OBD-II, then your car will likely not work with our software. Having similar looking connector doesn't guarantee that the car is OBD2 compliant.

As a general guideline, your passenger car is most likely to be OBDII compliant if it was manufactured or registered after:

  • USA: 1996
  • EU: 2001 (gasoline) or 2004 (diesel)
  • Algeria: 2014
  • Argentina: 2008-2009 onwards
  • Australia: 2006 (gas), 2007 (diesel)
  • Brazil: 2007-2010 onwards (gas)
  • Canada: 1998
  • China: 2010 (gas), 2011 (diesel)
  • Chile: 2014 (gas), 2013 (diesel)
  • Hong Kong: 2006 (gas), 2009 (diesel)
  • Iran: 2012
  • Israel: 2003
  • India: 2010-2013 onwards
  • Mexico: 2006-2013 onwards
  • Morocco: 2011
  • New Zealand: 2006 (gas), 2007 (diesel)
  • Peru: 2004
  • Philippines: 2016
  • Russia: 2010
  • Singapore: 2014
  • South Korea: 2005-2010 onwards
  • Taiwan: 2008
  • Thailand: 2013
  • Turkey: 2013
  • Japan: 2002-2010 onwards

For vehicles that don't belong to any of those groups, refer to the vehicle's owner's manual or the Internet for the compatibility info.

You need separate OBD adapter to be able to talk to your vehicle. OBD Auto Doctor supports all ELM327 based adapters.

Please note that the Android, iPhone and Windows Phone versions work only with adapters having wireless connection.

See also the next question.

OBD Auto Doctor supports all ELM327 based hardware interfaces e.g. OBD adapters. In addition, the software works with Diamex DX70 Bluetooth adapter.

See OBD Adapters for information about the adapters. In addition to the listed adapters, the software works with any other ELM327 version 1.2 or higher scantool.

Windows, Mac and Linux versions support scantools with the following connection methods:

  • Serial port
  • Bluetooth via virtual serial port and natively using Broadcom, Microsoft, Apple or Bluez bluetooth stacks
  • Bluetooth Low Energy natively using Microsoft, Apple or Bluez bluetooth stacks (now only Kiwi 3 dongle)
  • USB via virtual serial port
  • WiFi (WLAN)

Android and Windows Phone versions support all types of wireless adapters:

  • Bluetooth
  • Bluetooth Low Energy (Kiwi 3, plus LELink on Android)
  • WiFi

iPhone and iPad versions support the following adapters:

  • Bluetooth Low Energy (Kiwi 3, Carista, LELink, Vgate, Viecar and Tonwon)
  • WiFi

Due to technical restrictions iPhone and iPad versions are not able to work with normal Bluetooth adapters.

Some adapters have dual capability to work as normal Bluetooth or Bluetooth Low Energy adapter. These need specific support only from iOS because other platforms can use the normal Bluetooth for communication.

Remember to check that your computer or device has support for the connection method too!

In order to view specific sensor values and use all the features of the software, your car must support the functionality!

See also the next question.

Please see this separate page for the supported parameters and sensors.

  • SAE J1850 PWM
  • SAE J1850 VPW
  • ISO 9141-2
  • ISO 14230-4 KWP
  • ISO 15765-4 CAN

PC & Mac Specific Questions

No, you don't. The free version works without a serial number but it can be unlocked to a full version with a valid licence key.

Yes, you can use single license key on every computer you personally own. The same license key will work on Windows, Mac OS X and Linux operating systems. Please note that this is only for the personal license. Commercial usage requires license per workstation.

Yes, you can transfer the license to other computer you own. The license allows you to use the application in all computers that you personally own. If you reinstall or upgrade the operation system, you can also reinstall OBD Auto Doctor. Also if you upgrade the hardware or buy a new computer, you can always reinstall the software and your license will work.

It's your responsibility to keep the license details safe.

You can always contact us to request the key but we can't guarantee we are able to retrieve it. Upon contact, please provide the order number or at least some purchase details such as your full name.

Yes, if you are willing to provide us some high quality translations for your natively spoken language, we'll be happy to give you a free license in return.

Are you getting the following message?

-The license key you entered does not entitle you to use this version of the software.

In this case, you have downloaded newer version of the software that your license doesn't cover anymore. You will get the error message if you are trying to use software version that was released over a year after the license purchase. You need to get an upgrade for the license in order to use the new software version. Or you can always download an older version and keep using it with your current license.

Each purchased license will be valid for an unlimited time. So it works forever. You can use all new versions of the software that are released within 1 year after the purchase. After the first year, you may purchase updates for a reduced price. However, you don't have to buy the upgrade because you can keep using an older version with your current key forever.

Android Specific Questions

OBD Auto Doctor is available for all Android devices having Android 2.3 or newer. However, the app support for devices running Android version older than 4.1 is discontinued. Devices running Android 4.1 or newer continue getting new app updates.

In addition to the app, you need:

  • ELM327 based Bluetooth or WiFi OBD adapter
  • OBDII compliant car

We made Quick Start Guide as PDF to help you get started. Check them out!

You may have noticed that there is no separate Pro version of the app in Google Play. The reason for that is because the upgrade is done using Google Play In-App Billing mechanism. Upgrading to the Pro version is very simple:

  • Install OBD Auto Doctor from Google Play.
  • Launch the app. Once the app is started, navigate to 'Extras' -> 'Upgrade'.
  • Tap the 'Upgrade now' button.
  • Follow the purchase flow of your phone.

Check out the blog post of this topic with some illustrations: How to upgrade to the Pro version of OBD Auto Doctor for Android?

The price of the Pro version depends on your currency and local taxes but it will be about $15 / 15€. You can check the local and up-to-date price by following the steps listed in the previous question.

The license is tied to your Google Account. Just install the free version from the Google Play and start the app with working Internet connection. The app will automatically upgrade to the Pro.

  • Install the free app using the same Google Account (same Gmail e-mail address) that you used for the purchase.
  • Make sure you have working Internet connection by opening a webpage for example.
  • Start the app. It will upgrade to Pro automatically.

If you have multiple accounts in your phone, make sure that you download the app using the correct account.

iPhone Specific Questions

OBD Auto Doctor is available for all iOS devices (iPhone & iPad) with iOS version 8.0 or newer. This includes iPhone 4S, 5, 5C, 5S, 6, 6 Plus, 6S, 6S Plus, SE, 7, 7 Plus and several iPads.

In addition you need:

  • ELM327 based WiFi OBD adapter or Bluetooth Low Energy adapter (Kiwi 3, Carista, LELink, Vgate and Viecar)
  • OBDII compliant car

We made short tutorial videos for you to help you get started:

If you don't like watching the videos, check out the PDF files:

For the full user guide, download:

Before connecting to the adapter for the very first time, you may need to select your adapter type from the settings:

  • Launch the OBD Auto Doctor app. Once started, tap 'Extras' from the bottom tab bar.
  • Select 'Connectivity' under 'Settings'.
  • Tap 'WiFi' or 'Bluetooth' under 'Adapter' depending on your adapter type.

For Bluetooth adapter, tap the Device or device name to change the selection. You can select only from the predefined list of adapters. This is because each adapter needs specific support from the app. If your adapter is not listed, don't hesitate to contact us and request support for it.

For Wifi adapter, check that the IP address and port match the ones of your adapter.

You may have noticed that there is no separate Pro version of the app in the App Store. The reason for that is because the upgrade is done using Apple In-App Purchase mechanism. Upgrading to the Pro version is very simple:

  • Install OBD Auto Doctor from the App Store.
  • Launch the app. Once started, tap 'Extras' from the bottom tab bar.
  • Browse down and select 'Upgrade'.
  • Tap the 'Upgrade now'.
  • Check all the details and finish the process to make the purchase.
The price of the Pro version depends on your currency and local taxes but it will be about $18 / 20€. You can check the local and up-to-date price by following the steps listed in the previous question.

The license is tied to your Apple Account. Just install the free version and start the app with working Internet connection. The app will automatically upgrade to the Pro. To manually restore the purchase:

  • Install the free app from the App Store.
  • Make sure you have working Internet connection by opening a webpage for example.
  • Launch the app. Once started, tap 'Extras' from the bottom tab bar.
  • Browse down and select 'Upgrade'.
  • Tap the 'Restore' from the top right corner.
  • Wait awhile until the purchase status is restored.
  • If you have problems, make sure you are logged to the App Store with the same Apple Account (same e-mail address) that you used for the purchase.

Windows Phone & Windows Mobile Specific Questions

OBD Auto Doctor is available for all Windows phones with version 8.0 or newer. This includes Windows Phone 8.0, Windows Phone 8.1 and Windows Mobile 10. Windows RT tablets are not supported.

In addition you need:

  • ELM327 based Bluetooth or WiFi OBD adapter
  • OBDII compliant car

We made Quick Start Guide as PDF to help you get started. Check them out!

You may have noticed that there is no separate Pro version of the app in the Windows Store. The reason for that is because the upgrade is done using Microsoft In-App Purchase mechanism. Upgrading to the Pro version is very simple:

  • Install OBD Auto Doctor from the Windows Store.
  • Launch the app. Once in the main view, click the menu button to open the menu.
  • Select the 'upgrade'.
  • Check all the details and click 'Accept & buy' to make the purchase.

Check out the blog post of this topic with some illustrations: OBD2 app for Windows Phone released

The price of the Pro version depends on your currency and local taxes but it will be about $15 / 15€. You can check the local and up-to-date price by selecting 'upgrade' from the app main menu.

The license is tied to your Microsoft Account. Just install the free version and start the app with working Internet connection. The app will automatically upgrade to the Pro.

  • Install the free app using the same Microsoft Account (same e-mail address) that you used for the purchase.
  • Make sure you have working Internet connection by opening the store app for example.
  • Start the app. It will upgrade to Pro automatically.

You might also need to reboot the device if you have the upgraded to Windows Phone 8.1 or Windows Mobile 10 for example.

We have been reported some app installation failures. This could occur after you have upgraded your phone for example to Windows Mobile 10. In this case, try restarting your phone. You can also try removing the app and then installing it again from the store.

Sometimes it's just Microsoft having some issues with it's servers. You might get error code 0x803F7000, for example. In this case you just need to wait for Microsoft to fix the issue. Most likely they will resolve the issue in few hours or days at most. If the problem continues after few days, please contact us.

Email Support

  • support@obdautodoctor.com

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